語言:中文
發(fā)布時(shí)間:2025-03-11 來源:
外貿(mào)跟進(jìn)時(shí)客戶已讀不回
難道只能眼巴巴干等?
別慌!
今天手把手教你外貿(mào)全程跟進(jìn)話術(shù)
從報(bào)價(jià)前到報(bào)價(jià)后
一套話術(shù)幫你盤活客戶
把四月GSF現(xiàn)場(chǎng)接觸的優(yōu)質(zhì)客戶“收入囊中”
讓訂單主動(dòng)找上門!
一、報(bào)價(jià)前:客戶咨詢后不說話 >>
適用場(chǎng)景:客戶在瀏覽公司官網(wǎng)、參加展會(huì)或通過其他渠道獲取產(chǎn)品信息后,主動(dòng)向你詢問產(chǎn)品的基礎(chǔ)信息,如功能、材質(zhì)等,你回復(fù)后客戶已讀不回。這時(shí)候客戶可能還在對(duì)比不同供應(yīng)商的產(chǎn)品資料,需要進(jìn)一步引導(dǎo)。
您是否已經(jīng)查看了我發(fā)送的更新報(bào)價(jià)?如果有任何問題或需要更多信息,請(qǐng)隨時(shí)告訴我,我們將竭誠為您服務(wù)!
您好,之前給您發(fā)送了產(chǎn)品資料,您應(yīng)該收到了吧?要是有任何疑問,比如產(chǎn)品細(xì)節(jié)、規(guī)格之類的,都可以隨時(shí)聯(lián)系我,很期待能為您服務(wù)。
I noticed that I haven’t received a response from you for several days. I would like to know if there are any concerns. If it’s related to pricing, I can try to apply for a discount for you.
我注意到您已經(jīng)幾天沒有回復(fù)了,我想跟進(jìn)一下,了解是否有任何問題。如果是價(jià)格方面的原因,我可以嘗試為您申請(qǐng)折扣。
Hello, we are excited about the potential cooperation with your company. To demonstrate our sincerity, we can offer special terms for our first collaboration.I look forward to your response.
您好,我們非常期待與貴公司合作。為了表達(dá)誠意,我們可以為首次合作提供特別優(yōu)惠。期待您的回復(fù)。
適用場(chǎng)景:在你向客戶發(fā)送報(bào)價(jià)單后的 1 - 3 天內(nèi),客戶已讀但未回復(fù)。此時(shí)客戶可能正在核算成本、對(duì)比其他供應(yīng)商的價(jià)格,需要及時(shí)跟進(jìn),強(qiáng)調(diào)自身報(bào)價(jià)的優(yōu)勢(shì)。
Hi [Name], I wanted to check if our quotation meets your expectations. If there’s anything you’d like to adjust, please let me know.
您好,我想確認(rèn)一下我們的報(bào)價(jià)是否符合您的預(yù)期。如果有任何需要調(diào)整的地方,請(qǐng)隨時(shí)告知。
列出給客戶的plan B, I’m curious if our suggestions were helpful. If you need further details or would like to discuss more,please feel free to reach out.
不知道我們的建議是否對(duì)您有幫助?如果有需要進(jìn)一步探討的地方,請(qǐng)隨時(shí)聯(lián)系。
Hi [Name], I hope this message finds you well. I wanted to follow up on the quotation I sent you. Does the product meet your requirements? Are there any modifications needed? We cloud offer private customization and can provide free samples. If your order quantity is large,we can offer a more competitive price. Please feel free to contact me anytime!
您好,希望您一切順利。我想跟進(jìn)一下之前發(fā)送給您的報(bào)價(jià)。我們的產(chǎn)品是否符合您的需求?是否有需要修改的地方?我們提供私人定制服務(wù),并且可以免費(fèi)寄送樣品。如果您的訂單數(shù)量較大,我們可以提供更優(yōu)惠的價(jià)格。請(qǐng)隨時(shí)聯(lián)系我!
Hello, it has been a few days since I sent the quotation. I wonder if you have any questions. Please note that the price of raw materials has been fluctuating recently, and this quotation is only valid for a limited time. I recommend making a decision as soon as possible. If you have any questions, feel free to contact me.
您好,報(bào)價(jià)已發(fā)送數(shù)日,不知您是否有疑問。近期原材料價(jià)格波動(dòng),此報(bào)價(jià)有效期有限,建議您盡快決策 ,有任何問題隨時(shí)聯(lián)系我。
適用場(chǎng)景:樣品發(fā)出后,客戶對(duì)樣品的驗(yàn)收情況、使用感受等方面沒有反饋,可能是客戶還在測(cè)試樣品、內(nèi)部審批流程繁瑣,或者對(duì)樣品不太滿意但不知如何開口。
Hi xx, I’m following up to see if you’re satisfied with the samples we sent. If you have any feedback or need additional products, please feel free to reach out.
您好,不知道您對(duì)我們寄出的樣品是否滿意?如果有任何建議或需要其他產(chǎn)品,可以隨時(shí)和我聯(lián)系。
Hi [Name], I just wanted to check in to ensure everything is on track. Please let me know if there are any updates or if you’d like to adjust the timeline for our project.
您好,我想確認(rèn)一下事情是否在正常推進(jìn)。如有任何更新或需要調(diào)整時(shí)間表,請(qǐng)隨時(shí)告知。
Hello! The sample we sent you should have been delivered by now. Have you received it? If you have any feedback regarding the sample, such as its quality, performance, or anything else, please feel free to share. Your feedback is very important for our future cooperation.
您好!我們之前寄出的樣品應(yīng)該已經(jīng)送達(dá),不知您是否收到?如果您對(duì)樣品的質(zhì)量、性能等方面有任何反饋,請(qǐng)隨時(shí)告知。您的反饋對(duì)我們后續(xù)合作非常重要。
適用場(chǎng)景:客戶下單后,你需要確認(rèn)訂單細(xì)節(jié),如收貨地址、付款方式等,客戶已讀不回。此時(shí)客戶可能忙碌或者覺得細(xì)節(jié)已確認(rèn)無需回復(fù)。
Hello, thank you very much for placing an order! To ensure the smooth delivery of the order, I would like to confirm the shipping address and payment method with you.Please reply soon that we can move forward with the rest of the cooperation.Thank you!
您好,非常感謝您的下單!為確保訂單順利交付,想跟您確認(rèn)下收貨地址和付款方式,請(qǐng)盡快回復(fù),以便我們繼續(xù)推進(jìn)后續(xù)的合作,謝謝!
Dear [Customer Name], we have received your order and will arrange shipment as soon as possible. To avoid any delays, we need to confirm a few details with you. We look forward to your reply.
親愛的[客戶],您的訂單已收到,我們會(huì)盡快安排發(fā)貨。為了不耽誤您的使用,還需跟您確認(rèn)一些訂單細(xì)節(jié),期待您的回復(fù)。
簡(jiǎn)潔與直接:
在與客戶溝通時(shí),務(wù)必保持言簡(jiǎn)意賅,直擊要點(diǎn)。過長的郵件內(nèi)容可能會(huì)消磨客戶的耐心。簡(jiǎn)潔明了的表述更能吸引客戶的注意力。
提出一些開放式問題,以鼓勵(lì)客戶繼續(xù)展開對(duì)話。避免僅限于用“是”或“否”回答問題。這有助于你獲取更多信息,并促進(jìn)客戶進(jìn)行更深入的交流。
在郵件中明確闡述客戶能夠獲得的利益或優(yōu)惠,以提升他們回應(yīng)的欲望。強(qiáng)調(diào)具體的利益點(diǎn),如庫存緊張、新優(yōu)惠等,有助于客戶迅速做出決策。
*部分素材來源:Juliy的外貿(mào)小屋、Mia外貿(mào)商務(wù)、Aden說外貿(mào)